FAQ — Frequently Asked Questions
How Can We Help?
Everything you need to know about ordering, delivery, and your glow ritual.
Ordering & Delivery
Do you deliver all over Lebanon?
Yes — we deliver to every region across Lebanon, right to your door. Just place your order and our courier handles the rest.
How long does delivery take?
Orders within Lebanon typically arrive in 2–5 business days. You will be contacted to confirm your order and delivery details.
How much does shipping cost?
A flat $5 shipping fee applies across Lebanon — no surprises at checkout.
Do you ship internationally?
Yes — we ship worldwide. International delivery times and fees are calculated at checkout based on your location.
Payment
Can I pay cash on delivery (COD)?
Absolutely. You can pay in cash when your order arrives at your door — nothing to pay online beforehand. It is the easiest, most trusted way to shop with us in Lebanon.
Is checkout secure?
Yes. Our checkout is fully secure and encrypted. You can pay by cash on delivery or by card — whichever you prefer.
Do you offer discounts?
Yes — use code ORAVELLE10 for 10% off your order, and save more with our 2-Pack and 3-Pack bundles on every product.
Returns & Support
What is your return policy?
If something is not right, contact us and we will make it right. See our full Returns & Refund Policy for details on eligibility and timing.
What if my order arrives damaged?
We are so sorry if that happens — simply message us with a photo and we will arrange a replacement or refund right away.
Our Products
Are your products authentic?
Yes — 100% genuine, carefully sourced K-beauty formulas. We stand behind every product we sell.
Are they suitable for all skin types?
Yes, our products are formulated to be gentle and suitable for all skin types. As with any skincare, we recommend a quick patch test if you have sensitive skin.
Are your products cruelty-free and vegan?
All O R A VELLE products are cruelty-free, and our Pink Collagen Balm Stick is 100% vegan.
How do I use the Bio-Collagen Overnight Mask?
Apply to clean, dry skin before bed. Leave it on overnight — it turns from milky to clear as it absorbs — then gently peel off in the morning and pat in any residue. Use 2–3 times a week for glass-skin results.
How do I use the Lymphatic Drainage Brush?
Sweep gently from your collarbone up to your jaw and cheekbones for about 60 seconds each morning. Use daily for a lifted, de-puffed look. A drop of facial oil helps it glide.
How do I use the Pink Collagen Balm Stick?
Swipe over cheeks, lips, or anywhere you want glow, then blend with your fingertips. Use it on bare skin or over makeup for an instant dewy finish.
Still have a question?
We are always happy to help — reach out any time through our Contact page or our Instagram, and we will get back to you quickly. 🤍